coronavirus (covid-19) pandemic
Office Schedule until further notice
In response to the Coronavirus (COVID-19) pandemic, Coast Communications has announced that it will close its Customer Service lobby to public access, effective Monday, March 16 at 8:00 AM. Coast will maintain regular staffing and hours with customer service being provided through telephone communications, online and by email to sales@coastaccess.com or billing@coastaccess.com.
“Coast Communications provides a critical service and we will continue to do so,” said VP/General Manager Denny Lawrence. “By limiting face to face access, we are following CDC recommendations on how to limit the spread of the virus, while still serving our customers.”
Beginning Monday, customers wishing to speak to a customer service representative or to pay their bill will have the following options:
Calling the Customer Service Department at (360) 289-2252 or 1-888-224-6502 during regular business hours, Monday-Friday from 7am-5pm.
Dropping payments in the payment drop box located on the front of the building in the main parking lot. NO CASH - MONEY ORDERS ONLY!
Making payments online at www.coastcommunications.com/online-services
Technicians will continue field work, respond to outages, complete service calls up to the demarc point and will only enter customers’ homes for emergency calls such as no phone service or priority calls to make the restorations of service. Under all instances the field technicians will use their own discretion for their own safety. Installation of additional outlets and non-mandatory work is temporarily suspended.