Employment Opportunities

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Customer Service Representative

The qualities we are looking for in this position are a friendly, positive attitude, and self-starter that enjoys problem solving. Applicants must have the ability to multi-task, prioritize duties, work in a team environment, as well as complete solo tasks assigned. Must be computer literate and have knowledge of Windows operating system and Microsoft Office products (i.e., Excel, Outlook, Etc.) Having knowledge of business financial reporting is beneficial but not required. Knowledge of the products we offer and how they work is a big plus! This is a very high energy position.  Apply in person at our office located at 349 Damon Rd NE. Ocean Shores, WA. 98569

Core duties:

• Answering phone calls to determine the needs of the customer.

• Troubleshooting and resolving customer equipment and billing issues.

• Take payments both in person and over the phone and accountable for money handling accuracy.

• Work in billing systems and provisioning of customer premise equipment.

• Assist customers to determine the best fit of internet and video products for their needs.

• Generate reports and submissions as assigned.

• Overtime may be required during evenings and weekends on a rotating basis.

Applicant must be able to lift up to 50 lbs. 

 • Pay range $18-$22 per hour
• Uncapped commissions after 90 days
• Medical, Dental, Vision benefits
• Matching 401K after vested 

Applications can be found online at https://coastcommunications.com/careers

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first. 

• Knowledge is key! - be enthusiastic learners, users and advocates of our technology, products and services.

• Win as a team.

• Respect and promote inclusion and diversity.

• Do what's right for each other, our customers, and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Coast Communications is an EOE/Veterans/Disabled/LGBTQ employer.